Experience Required

• 5-8 Years (L3)
• 8-12 Years (L4)

Job Description

Provide Implementation and post go-live support on

• BMC Helix ITSM
• CMDB, Asset Management
• Integration
• DWP, Smart IT, PWA
• Helix Dashboard

Primary Skill (Must Have)

• Experience to Implement ITSM, CMDB on Helix SaaS end to end (At least 1 project)
• Experience in Data migration, Integration, ETL
• Build complex service catalog and Helix Dashboard reports
• Build integration using REST API, Web service, ETL spoon client
• Experience in configuring, implementing CMDB and asset management

Nice to Have

• Experience with infrastructure platforms components hosting Helix, along with Docker and Kubernetes
• Helix GPT configuration and build

Key Responsibilities

• Extensive experience with BMC Remedy/Helix ITSM Core (Smart IT, PWA, Innovation studio, Asset, Incident, Problem, Knowledge, Change, Release Management, DWP, Helix Dashboard)
• Configuration of client gateway
• Experience to load foundation, process and transactional data using ETL jobs
• Experience in configuring, implementing CMDB and asset management
• Experience in configuring CMDB reconciliation, normalization, data load using ETL and OOTB methods
• Experience in setting up complex integration of BMC ITSM with On-premise and cloud solutions
• Experience in customization and enhancement in ITSM, Innovation suite and PWA application
• Experience to build complex workflow in Digital workplace advanced
• Experience in BMC Helix ITSM implementation build, data load and customization
• Proficiency in BMC Helix ITSM development, including form and workflow development, field and schema design, and integration.
• Strong Experience to work on ITSM application like Incident Management, Change management, Problem management, CMDB, Smart IT, Knowledge management, Helix Dashboard
• Experience to create service catalog, workflow in Digital workplace. Strong Experience on the DWP & DWP catalog space
• Experience to load Foundation, process and transaction data using UDM or AI Job
• Experience to configure approval, assignment, notification engine workflow
• Experience to develop and enhance AI jobs
• Knowledge of ITIL framework and best practices in IT service management.
• Strong knowledge on Remedy Workflow, active link, escalation, innovation suite development
• Working knowledge to customize Smart IT and PWA screen
• Implement Helix GPT, Chatbot and live chat
• Excellent problem-solving and troubleshooting skills.
• Effective communication and teamwork abilities.
• BMC ITSM certifications is plus.
• Hands-on Remedy custom application experience. Experience in customization/workflow creation
• Experience working with CMDB (Data structure and the jobs), reconciliation, normalization
• Working knowledge of integration with BMC client management
• Experience in other integration methods (SOAP, REST,FTP, web services, DB connection, etc)
• Experience in building reports in Helix Dashboard
• Detail oriented and experience working in a production environment using change control practices, creating, and working under technical project plans and timelines.
• Strong written and verbal communication skills are required.
• Adaptability and willingness to learn.