About the job
We are looking for a highly skilled Salesforce Senior Consultant with deep experience in Service Cloud and Experience Cloud (Community Cloud) to join our team.
Responsibilities:
- Collaborate with clients to gather and analyse business requirements for Salesforce Service Cloud and Experience Cloud.
- Design and implement end-to-end solutions involving case management, service console, knowledge base, omnichannel routing, and community portals.
- Configure and customize Salesforce objects, flows, record types, page layouts, and Lightning components (LWC).
- Develop and maintain customer or partner Experience Cloud sites with seamless integration into core Salesforce functionality.
- Define and implement role-based access, sharing settings, and visibility controls within communities.
- Implement automation using Flows, Process Builder, and occasionally Apex where necessary.
- Support integrations with third-party systems through REST/SOAP APIs or middleware platforms.
- Mentor junior team members and support UAT and deployment processes.
- Ensure adherence to best practices for security, scalability, and performance.
Skills and Qualifications:
6+ years of hands-on Salesforce experience.3+ years of experience specifically with Service Cloud.2+ years of experience implementing Experience Cloud (Customer/Partner portals).Strong understanding of Case Lifecycle Management, Entitlements, Milestones, Knowledge Management, and Omni-Channel.Proven ability to configure Experience Cloud templates (Aura/LWR), branding, navigation, and component customization.Proficiency in Salesforce Flows, Lightning App Builder, and LWC is a must.Excellent communication and client-facing skills.
Salesforce certifications such as:
- Salesforce Service Cloud Consultant (mandatory)
- Experience Cloud Consultant and Platform App Builder / Administrator
Years of Experience
Shift Timings
