Founded in 2018, we focus exclusively on enabling Enterprise AI @ scale. In a very short span of time, we have become one of the fastest growing companies in America.
We focus on questions that matter to businesses with big ambitions, empowering them to elevate outcomes across their value chain.
Mid-level Senior
Mumbai
Mid-level
Remote
Senior Remote
ms-dynamics-365
Mid-level Hybrid
Role : BMC Control-M Developer
Location : Mumbai
Level : Mid-level
Employment type :
Join AiRo Digital Labs and build your career with a leader in emerging digital technologies such as robotic process automation, conversational AI, machine learning, the internet of things, voice-based technologies, and cloud enablement.
At AiRo, we offer you competitive benefits and compensation package along with the opportunity to learn on the job, develop knowledge of the process, and grow your career. What’s more, you will have fun as you solve some of the most complex business problems.
We are seeking a highly skilled and experienced Technical/Solution Architect to lead the design, development, and implementation of solutions within the Microsoft Dynamics 365 Customer Engagement (D365 CE) and Power Platform ecosystems. This role requires deep expertise in customizing D365 CE, architecting robust data models using Dataverse, and integrating the platform with other enterprise systems to meet complex business needs. .
Solution Architecture Design: Design comprehensive, scalable, and secure technical solutions utilizing D365 CE, Power Platform (Power Apps, Power Automate, Power BI), and Dataverse to meet specified business requirements.
Customization and Development Leadership: Guide and oversee hands-on development efforts for customizations and extensions within D365, including C# Plugins, Custom APIs, JavaScript, Business Rules, Actions, and Ribbon customizations.
Integration Strategy:< Define integration patterns and architect API-based communication strategies between D365 CE and external systems, ensuring data integrity and real-time synchronization.
Technical Expertise & Mentorship: Serve as the subject matter expert (SME) for the D365/Power Platform technology stack, providing technical leadership and mentorship to junior developers and team members.
Emerging Technologies: Design and implement solutions involving Omnichannel for Dynamics 365 and chatbot technologies using Power Virtual Agents (PVA) or Microsoft Copilot Studio.
Data Management: Plan and execute data migration strategies using tools such as SSIS, KingswaySoft, and Dataflows, ensuring clean and accurate transfer of data.
Stakeholder Collaboration: Work closely with business analysts, project managers, and stakeholders to translate functional requirements into technical specifications and solution designs.
Experience: Minimum of 6+ years of experience working with Microsoft Dynamics CRM/D365 .
Customer Engagement, with at least 3 years in a Solution Architect or Technical Lead capacity.
Perform technical analysis of legacy applications, workflows, and integrations, and map them to Dynamics 365 and Power Platform.
Customize and develop components in D365 including Plugins, Custom APIs, JavaScript, Business Rules, Actions, and Ribbon customizations.
Configure Customer Service, Omnichannel, chat, routing, and bot integrations.
Design and build Power Automate flows and Dataverse architecture.
Develop integrations using REST APIs, Custom Connectors, Logic Apps/Power Automate. Build and configure Power Pages for self-service and portal capabilities.
Lead data migration activities including ETL, mapping, transformation, and validation.
Support SIT/UAT, production deployment, and environment movement.
Hands-on experience in Dynamics 365 Customer Engagement, Power Platform, and Datavers
Strong expertise in C# Plugins, JavaScript, Custom APIs, and Power Automate.
Experience with Omnichannel and chatbot technologies (PVA/Copilot Studio).
Good understanding of integration patterns and API-based communication.
Experience with data migration tools (SSIS, KingswaySoft, Dataflows).
Power Pages, PCF development.
Knowledge of ticketing, service management, or workflow-driven systems.
Strong expertise in D365 CE applications (Sales, Service, Marketing).
Deep understanding and practical experience with the Power Platform (Model-Driven and Canvas Apps, Power Automate).
Expertise in C# Plugins, Custom APIs, and client-side scripting (JavaScript). .
Experience with other customization tools: Business Rules, Actions, and Ribbon Workbench.
Strong background in Power Automate for building complex business process automations.
Solid understanding of integration patterns (API-based, synchronous/asynchronous).
Experience with data migration and integration tools like SSIS, KingswaySoft, or native Dataverse Dataflows.
Hands-on experience with Omnichannel for D365 CE.
Familiarity with chatbot development platforms like Power Virtual Agents or Copilot Studio.
Bachelor’s degree in computer science, software development, engineering, or a related technical field
B.Tech/B.E. in Any Specialization
Self-governed: You don’t just understand your responsibility – you understand how your work creates an impact and how important it is.
Driven: You are self-driven, hard-working and take pride in your work.
Collaborative: You see yourself as an essential part of a team and where your contribution is equally as important as the other team members.
Creative: You are creative and can think out of the box.
Excellent working environment
Interesting and challenging assignments
The chance to further develop your skills
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